You can find below the return form


The Client has the right to withdraw from the agreement, without stating the reason, within fourteen (14) days from the date it concretely gains possession of the product.

To exercise its right to withdraw, the Client must inform us of its decision to withdraw from this agreement by sending us an explicit declaration (for example sent by post, fax or e-mail to the address To do so, the withdrawal form provided at the bottom of this page can be used.

How long does the refund take

If the Client withdraws from the purchase, it shall be refunded of all the payments made to us, including delivery charges, within 3 working days from the confirmation that the returned package has arrived in our warehouse. The refund may be suspended until the goods are received. The refund shall be performed using the same payment method used for the initial transaction, unless otherwise explicitly agreed. The refund will be visible in your bank or PAYPAL account in a few days, depending on your bank.

How to return goods

To exercise the right to return the goods, the Client must notify its intention to the seller within 14 days from receiving the package.

The client is legally obliged to take care of the objects during the period in which they are in its possession. Returned products must not be used or damaged.

The Products must be returned in their original packaging.

If the return is not ascribable to an error made by us or to a fault in the product, the client shall bear the shipping costs borne to return the product and shall be liable for the loss of Value of the goods arising from handling the goods in a way other than that needed to establish the nature, characteristics and operation of the goods.

The Client ships the returned Products at its own risk. First Drops recommends you use a reliable courier to and to insure the value of the shipment.

First Drops is at your disposal to prepare a quote for the return charges and to co-ordinate the collection of the unwanted product, if needed.

Limits to the right to withdraw

If the right to withdraw is exercised on only part of the order, only the cost of the returned products will be refunded.

If the client withdraws from only part of an order and has benefited of free shipment because its original order had exceeded the minimum value required for the order to be shipped free, the client may be charged the shipping charges for the order made if the value is lower than the required minimum value for the order to be shipped free.

It is useful to know that on the First Drops website you can purchase some products that are bespoke or made to order. As stated in the agreement, the right to withdraw cannot be exercised on this type of product.

Cancelling the order

If the order has not yet entered the delivery stage, contact us and we will cancel the order and refund the entire cost of the order. If the product has already entered the delivery stage, the order may no longer be cancelled. You will have to arrange a return once you have received the product.